Duplicate entries in Bank feeds
Hi team, I have duplicate entries in both bank accounts (from different banks) in the bank feeds. Is anyone else having this issue? Aside from "hiding" the transactions, how can I make fix this? It'...
Forum Discussion
I've also have previously allocated transactions now reappear in Bank feeds.
Could we have an explanation on why this has happened in the first place and why it's reoccurring.
I'm basically going to wait until my bank accounts end of month statement is available, reconcile and see what's left over. Already we've wasted time trying to match phantom duplicate bank feeds to customers open invoices and had to contact them to get remittance advices or verbal explanations of which invoices they are paying. Then we find out some payments have already been allocated and a duplicate bank feed has reappeared or some incorrectly allocated using a phantom bank feed. We have some customers that have 10 invoices a month so this is becoming a time wasting, anger inducing situation...not everyone is a small, work from home, 2 invoices a day business....(no offence meant to those that are such a type)
Hi Albare, H-TS and all following this thread
It sounds like there are still some variations of impact across different scenarios (allocated/unallocated/duplicated/reappearring) to customers.
I am going to do my best to get a clear explanation posted to the community forum of what happened.
What we have done to fix it.
And what you need to do if you are still experiencing problems.
If I can arrange it, I will post this in the bank feed updates board here
This incident is still live on our status page here but I can appreciate that it doesn't give the level of detail you are requesting.
In the meantime, your best course of action will typically be to get in touch with the support team. You can create a case for them by logging in to myaccount.myob.com
H-TS - I am following up on the 2 case numbers you provided below (thank you)Thanks Mike_MYOB
Interesting to note on that bank feed updates board you provided the link for that there was already a report back in November of old transactions reappearing... Was this whole incident foreseeable? I incorrectly assumed this was the first time it had happened.
Hi H-TS , that post was about a different product and was for EXO, one of our mid-market products.
I should have moved it to their area of the forum sorry. Glad that you checked out the bank feeds board though, notification of delays has been long requested by customers and this has been a good solution so far.
It's frustrating how this issue has occurred at a critical time for those who are running businesses in Australia (with BAS lodgements due). I have just received my MYOB invoice with a 23% increase in fees from last year - a crazy amount to increase the fees by considering we are receiving a substandard product with technical glitches and causing us more headaches!
