Duplicate entries in Bank feeds
Hi team, I have duplicate entries in both bank accounts (from different banks) in the bank feeds. Is anyone else having this issue? Aside from "hiding" the transactions, how can I make fix this? It'...
Forum Discussion
Hi Albare, H-TS and all following this thread
It sounds like there are still some variations of impact across different scenarios (allocated/unallocated/duplicated/reappearring) to customers.
I am going to do my best to get a clear explanation posted to the community forum of what happened.
What we have done to fix it.
And what you need to do if you are still experiencing problems.
If I can arrange it, I will post this in the bank feed updates board here
This incident is still live on our status page here but I can appreciate that it doesn't give the level of detail you are requesting.
In the meantime, your best course of action will typically be to get in touch with the support team. You can create a case for them by logging in to myaccount.myob.com
H-TS - I am following up on the 2 case numbers you provided below (thank you)
Thanks Mike_MYOB
Interesting to note on that bank feed updates board you provided the link for that there was already a report back in November of old transactions reappearing... Was this whole incident foreseeable? I incorrectly assumed this was the first time it had happened.
Hi H-TS , that post was about a different product and was for EXO, one of our mid-market products.
I should have moved it to their area of the forum sorry. Glad that you checked out the bank feeds board though, notification of delays has been long requested by customers and this has been a good solution so far.
