Forum Discussion

ReneeL01's avatar
ReneeL01
Member
5 years ago
Solved

Electronic clearing not showing in Reconcile Accounts

Hello   I'm going through and reconciling the usual accounts such as PAYG, Super, Trade Debtors/Credits etc but for some reason the Electronic Clearning account is not showing up and therefore not ...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi ReneeL01 

     

    Can you please check if the Electronic Clearing account and Undeposited funds account have been marked inactive as this will stop them from appearing in dropdown lists for selection.

     

    You can check this in Accounts>>Accounts List>>open the account and make sure the Inactive Account box is not ticked.

     

    Fingers crossed this is the cause of your issue. Please do let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi ReneeL01 

 

Thanks for updating me on this. I'm glad that you can at least reconcile those accounts through the Company Data Auditor. Can you please try clearing the AccountRight cache and see if that allows you to reconcile through the Reconcile Accounts window?

 

Please let me know how that goes.

ReneeL01's avatar
ReneeL01
Member
5 years ago

Hi Tracey

 

Clearing the cache didn't make a difference unfortunately.

 

Thanks
Renee

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi ReneeL01 

     

    Can you please check if the Electronic Clearing account and Undeposited funds account have been marked inactive as this will stop them from appearing in dropdown lists for selection.

     

    You can check this in Accounts>>Accounts List>>open the account and make sure the Inactive Account box is not ticked.

     

    Fingers crossed this is the cause of your issue. Please do let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • ReneeL01's avatar
      ReneeL01
      Member
      5 years ago

      Hi Tracey

       

      This has fixed the issue!  I was sure I had checked the accounts weren't inactive but I mustn't have.

       

      Thanks for all of your help!

       

      Renee

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