Forum Discussion

TAGCRU's avatar
TAGCRU
Contributing User
5 months ago

Electronic Payment total different to bank withdrawal

Help please...

 

I have an EP totalling $5,610.80 but the corresponding bank withdrawal is for $50 less - a total of $5,560.80.

 

There is no one payment within the EP batch for $50 and I have not received any advice from the bank that there were any incorrect bank details for any of our payees.

 

What can I do to identify this difference and reconcile my account?

 

Thanks,

Trudy

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 months ago

    Hi TAGCRU

     

    I understand you need to match the bank transaction to the electronic payment in your file. Normally, the app generates a bank file with accurate amounts based on recorded payments. If you're using this file to upload to the bank, it might be best to reach out to the bank to see what's causing the difference.

     

    Feel free to start a new thread if you need any more help.

     

    Thanks,
    Genreve

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