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Komal_S
4 years agoMYOB Moderator
Hi Bridielast
If it has happened after upgrading to 2020.4, the reason could be that emails are going out directly from within AccountRight and not integrated with Outlook. In order to stop that, please untick "Send emails using AccountRight" under Setup>>Preferences>>Emailing. Once that is done, every email you sent from the software will be shown in Outlook's sent box as well.
Let me know if you have additional questions on this.
- Bridielast4 years agoContributing User
Thanks for your help Komal. Your solution seems to have worked.