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Bridielast's avatar
Bridielast
Contributing User
5 years ago
Solved

Emails from Accountright 2020.4 has suddenly stopped showing as sent emails in Outlook 2010 "Sent Items"

Have always used MYOB to email invoices, payslips, purchase orders without any problems and there has always been a record to email in my Outlook sent file as soon as it is sent.  Suddenly from 04th ...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Bridielast 


    If it has happened after upgrading to 2020.4, the reason could be that emails are going out directly from within AccountRight and not integrated with Outlook. In order to stop that, please untick "Send emails using AccountRight" under Setup>>Preferences>>Emailing. Once that is done, every email you sent from the software will be shown in Outlook's sent box as well.


    Let me know if you have additional questions on this. 

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi Bridielast 


If it has happened after upgrading to 2020.4, the reason could be that emails are going out directly from within AccountRight and not integrated with Outlook. In order to stop that, please untick "Send emails using AccountRight" under Setup>>Preferences>>Emailing. Once that is done, every email you sent from the software will be shown in Outlook's sent box as well.


Let me know if you have additional questions on this. 

Bridielast's avatar
Bridielast
Contributing User
5 years ago

Thanks for your help Komal.  Your solution seems to have worked.

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