Forum Discussion

Pacific2000's avatar
Pacific2000
Contributing User
2 years ago

Error entering a new supplier bank account

Hi, I am trying to update a supplier account number. When I click "ok" I get an error message saying the format must be 9999999-99 or 9999999-999. Our bank accounts are not in this format (99-9999-9...
Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi Pacific2000, 

 

Thanks for your post. 

 

This error can be resolved if you change the Refund Details in the Payment details tab of the supplier card from "Online" or the default option to a non-default one.

 

Do let us know how it goes.

 

 

Cheers,

Shella

Pacific2000's avatar
Pacific2000
Contributing User
2 years ago

Thank you, that fixed it :)

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi Pacific2000, 

     

    Thanks for the response. 

     

    We're glad to know that we're able to help you with this. Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

     

    Also, if my previous response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,

    Shella

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