Recent Posts & Replies
Is there a way to convert an invoice back to a quote?
I accidently typed up what should have been a quote as an invoice and wondering if I can convert it to a quote. It is very detailed with lots of parts to it so would save me a heap of time if this was an option. I dont think it actually is but I am here hoping by some miracle someone would be able to help me :)
PAYROLL ERROR - CMN.ATO.PAYEVNTEMP.000282
Since re-hiring a employee (since the beginning on this year) the payrolls have been 'processed with errors' due to the following error: Cessation date cannot be before the Commencement Date (ATO error code: CMN.ATO.PAYEVNTEMP.000282) This error was not here a few weeks back, only noted since the a recent update on the software. This employee was employed by us on a full time basis up until 30th June 2022, which a termination date was recorded and lodged as per current STP requirements. We have since re hired this employee on a casual based from the 30th January 2024. When he recommenced we reactivated his employee record on MYOB and added the new start date, removed the termination date on the employment profice and the employment type as temporary - casual. The only thing still showing his original termination date is the STP reporting page, under terminations. I have read a few previous posts on the MYOB community page etc. where people have simply deleted the original termination details on the STP reporting page, however they have also noted that the gap in time from rehiring is less than 3 months. Can someone advise what they feel I should do? If i delete the original termination date (greater than 12 months not employed by us and a different role all together) will it cause me more drama down the track? I can not create a second employee record for them, as the TFN is still the same as is all his other details. Any advice would be greatly appreciated.Long Service Leave Setup
Good Afternoon This year I have two employees coming up for 10yrs long service leave (LSL). One is paid hourly and the other salary. They will take their long service leave (LSL) in two ways: some as time off (taken leave) and some as cashed out. For STP Phase 2 reporting I need to show ATO reporting categories, the ATO guidelines say reporting categories are as follows: LSL taken is reported as 'Other Paid Leave Type O,' and LSL cashed out is reported as 'Cash Out of Leave Type C.' Based on this, do I need to set up four payroll categories as below? Wage name: Long service Leave (taken) – Type of wages ✅ Salary (ATO Reporting Category: other paid Leave (type O)) Wage name: Long service Leave (cashed out)– Type of wages ✅ Salary (ATO Reporting Category: Cashed out in Service (type C)) Wage name: Long service Leave (taken) – Type of wages ✅ Hourly (ATO Reporting Category: other paid Leave (type O)) Wage name: Long service Leave (cashed out)– Type of wages ✅ Hourly (ATO Reporting Category: Cashed out in Service (type C)) Also because one employee is paid hourly and the other salary do I need two different entitlements as below? Entitlement Name: Long Service Leave Accrual Salary-Calculation basis: Equals [X] Hours per [Year] Entitlement Name: Long Service Leave Accrual Hourly-Calculation basis: Equals [X] Percent of [Gross Wages] I need some assistance to set up these entitlements. My plan was to follow the MYOB instructions to enter employees hours into their payslip or employee card once they become entitled to the benefit. But if i do that I’m not sure how to set up the calculation basis for each entitlement? Also what do I link each Entitlement Category too? Thank you in advance for your assistance☺️
Trial of Business Pro
Hello, i have multiple data files, mostly AccountRight Premier Live. I want to downgrade my plan but first I'd like to have a try of the Business Pro platform to see if it is easy to use/similar to AC Premier. How do I go about starting a trial/practice data file please? Nicole
Add a drop down box of known emails when sending an email through the app with an invoice.
When sending an email through the app with a new invoice for a known customer I have to type the email address I want to send it to each time. It would be much faster, and reduce potential error, if a drop down box was added that provides all emails associated with that customer. For context; I send invoices regarding the same client but to multiple people (2) depending on the item purchased. All emails are add under the clients profile in app.Help Please
I keep getting this error message when trying to log in to MYOB. I currently have to use my phone and hotspot and log in then change to wifi to use. Have been on the phone with MYOB support last 4 days totaling over 6 hours and no solutions. 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: 52kOOiDRHRj8Etj0zE4RO5-t_jOC2ScRpndaZdkqPzM41kCBGOlyOg==DataNotUniqueError - Employee Card Issue
Again it seems there has been a double up in the back end of our employee card files and I am unable to edit an employees details. Is there anyone that can run the script in the backend to rectify this issue. This isn't the first time it has happened. It would be good if there was a way I could rectify this direct and not have to rely on a community chat forum for someone from MYOB to answer. "MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 4160"
Importing Spend money transactions
Hi All Ive been importing spend transactions for many years into Account right. No problems in the past. Just upgraded to 2025 and imports are no longer working. Seeing some odd data when viewing the import log against -15 no postable account. The bank account number is 111000, import log is seeing this as 3? This is the test file in text format: {} Cheque Account Cheque No. Date Inclusive Co./Last Name First Name Addr 1 - Line 1 Addr 1 - Line 2 Addr 1 - Line 3 Addr 1 - Line 4 Memo Allocation Account No. Amount Job No. Tax Code 11100 EFT606 7/07/2023 X SRO Land tax Land Tax 672.65 EFT606 7/07/2023 X Land Tax 22000 391.92 30: Admin N-T EFT606 7/07/2023 X Land Tax 22140 120.31 14: 29 Spenser N-T EFT606 7/07/2023 X Land Tax 22150 160.42 15: 3/1 Acland N-T This is what import log reads: Viewing import file in notepad shows correct data but import does not. : Have set account number to number in excel - no difference. Have cleared local app cache in case this was the cause but problems persist. Have many hundreds of transactions to import. Appreciate any guidance on this one. Thanks RCUrgent-Payrun duplicated/doubled up by MYOB software error
Hi, We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal. This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun. Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options . Please look in to the matter. Regards, Ann
