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ProjectBNE
Contributing User
5 days ago

How to clear old invoices with fractional balance outstanding?

We are showing a couple of older invoices with fractional amounts outstanding such as $0.0036. It shows as $0.00 but stays in the Open Invoices tab and shows on the Statements.

 

It was created accidentally when applying a percentage discount as the invoice was paid.

 

How do we clear that small amount?  MYOB won't let us adjust it with anything less than $0.01

 

Thanks,

1 Reply

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 days ago
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    Hi ProjectBNE,

     

    There's no fix available for this issue with clearing old invoices that have an outstanding balance. However, rest assured that this matter has already been flagged and logged with our developers.

     

    Cheers,

    Doreen

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We are showing a couple of older invoices with fractional amounts outstanding such as $0.0036. It shows as $0.00 but stays in the Open Invoices tab and shows on the Statements.

\n

 

\n

It was created accidentally when applying a percentage discount as the invoice was paid.

\n

 

\n

How do we clear that small amount?  MYOB won't let us adjust it with anything less than $0.01

\n

 

\n

Thanks,

","body@stringLength":"442","rawBody":"

We are showing a couple of older invoices with fractional amounts outstanding such as $0.0036. It shows as $0.00 but stays in the Open Invoices tab and shows on the Statements.

\n

 

\n

It was created accidentally when applying a percentage discount as the invoice was paid.

\n

 

\n

How do we clear that small amount?  MYOB won't let us adjust it with anything less than $0.01

\n

 

\n

Thanks,

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How to clear old invoices with fractional balance outstanding?","moderationData":{"__ref":"ModerationData:moderation_data:891550"},"body":"

Hi ProjectBNE,

\n

 

\n

There's no fix available for this issue with clearing old invoices that have an outstanding balance. However, rest assured that this matter has already been flagged and logged with our developers.

\n

 

\n

Cheers,

\n

Doreen

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-01T18:51:47.498+11:00","lastPublishTime":"2025-04-01T18:51:47.498+11:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:ARBanking/message:891530/message:891550","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"593","rawBody":"

Hi ,

\n

 

\n

There's no fix available for this issue with clearing old invoices that have an outstanding balance. However, rest assured that this matter has already been flagged and logged with our developers.

\n

 

\n

Cheers,

\n

Doreen

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