Hi megann,
When an electronic group payment doesn't match, it's usually because MYOB treats it as one lump-sum transaction, while the bank feed might be showing it a bit differently. A couple of things worth checking:
If you're still seeing odd behaviour after that, it might be worth jumping onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can have a look at the backend and make sure nothing's stuck.
Regards,
Sai
Thank you for your reply.
It turned out that we did upload the electronic payment twice in 2 difference dates. The second payment was shown on the bank transaction which process a day after the electronic payment was processed but the first payment wasn't show on the bank transaction yet. So, I though it doesn't match or allow me to match if the electronic date not match with the payment date on bank transaction. So, I decided to delete the electronic payment and process it again and select the payment date that match the bank transaction but still doesn't allow me to match. The next day the 2 same electronic payment transactions has appeared in the bank feed. I redo the same process again and was able to match it off. And now I have one outstanding electronic payment in the bank feed that we double process the second time. How we treated this transaction if the second payment was a mistake and we will get refund from the supplier later.
Thank you
