Thank you for your reply.
It turned out that we did upload the electronic payment twice in 2 difference dates. The second payment was shown on the bank transaction which process a day after the electronic payment was processed but the first payment wasn't show on the bank transaction yet. So, I though it doesn't match or allow me to match if the electronic date not match with the payment date on bank transaction. So, I decided to delete the electronic payment and process it again and select the payment date that match the bank transaction but still doesn't allow me to match. The next day the 2 same electronic payment transactions has appeared in the bank feed. I redo the same process again and was able to match it off. And now I have one outstanding electronic payment in the bank feed that we double process the second time. How we treated this transaction if the second payment was a mistake and we will get refund from the supplier later.
Thank you
Hi megann.
That second payment definitely makes things look a bit messy on your end, but we can tidy it up. The idea is to get the software to match what actually happened at the bank.
Here’s the simplest way to treat it:
That way, your bank account and the supplier balance both end up correct.
Regards,
Genreve
