Initial Reconciliation

Question

Hi. I am trying to reconcile cheques that were unpresented at Conversion. I have followed all the steps (several times!) but my reconciliation is out of balance by the total amount of the unpresented cheques. My opening balance on the account is the balance as of the Conversion date. I have entered the cheques as per instructions and I have a deposit and a withdrawal for each cheque. In the reconciliation screen, I tick the deposit for each cheque but it's out of balance as described. The calculated statement balance is $430.00 (the total of the cheques) more than the Closing Statement balance. What am I missing? Thanks, Anne

doreen_p · Answer

Hey annebv,
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You'll need to check your Prepare electronic payments window and clear the cheque transactions there by downloading the bank file. Just make sure not to upload the bank file to the bank portal. Once you've done that, you can proceed with the reconciliation again. If your account reconciliation is still out of balance, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA or by submitting a support case via MyAccount.
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Best regards,
Doreen

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