Jenny - Nifty-Lift
Hi There,
We have a group of payment transactions sitting in our bank feed screen which are not showing as cleared. Each payment has been entered into MYOB but unable to locate via Find to deal with manually.
Please advise.
Forum Discussion
2 Replies
Hi HTMVentures,
Those transactions definitely make things look a bit messy when they don’t line up with the matching entries in your file.
If the transactions are already recorded but aren’t showing to match in the Bank Feeds window, there’s a good chance they’ve already been included in a previous reconciliation or are ticked in the Reconcile Accounts window. I’d suggest opening Reconcile Accounts for that bank account and checking that those payments are unticked. Once you’ve confirmed that, head back to Bank Feeds and try matching them again.
If that doesn’t clear it up, the best next step is to connect with our support team so we can take a closer look for you. You can:
- Create a support ticket via My Account, or
- Chat with our team through MOCA, our virtual assistant, who can connect you to live chat.
Regards,
Genreve
Hi Genreve,
What a simple solution...
All fixed now and many thanks for your assistance.
Regards,
Jenny B
