Hi samsonca,
The issue you're experiencing with the category being greyed out when setting up your Westpac account bank feed might be related to user access or linked account settings. Ensure that you have the correct level of access, as certain options may be greyed out if you are not listed as an administrator or do not have the appropriate permissions. Additionally, ensure that the linked accounts are set up correctly. You can refer to the help page Managing Linked Accounts for detailed instructions.
I hope this helps!
Regards,
Earl