Solved
Matching a debit and credit in bank feeds
I paid a customer as an OSKO payment which Westpac declined. I subsequently paid them thru a normal overnight transacion. I have ended up with a debit and credit for the amount in my bank feed (from...
Hi Gras
The process I would use to deal with that situation would be:
- Enter the original payment if you haven't already done so.
- Navigate to Setup>>Preferences>>Security.
- Enable Transactions Can't be Changed; They Must be Reversed.
- Once that preference has been enabled, navigate to the payment transaction.
- Go to the Edit menu (top of the screen)>>Reverse transaction.
- Record the reversal.
- Re-enter the payment transaction.
What the above process will do is show a withdrawal (original bank transaction), a deposit (reversed transaction), and another withdrawal (the "correct" transaction). These transactions would then be able to be matched to the respective bank feed transactions.
