Missing bank feed transactions
I have just been working on two of a client's AR files (Desktop versions) and although the previous bookkeeper had marked the bank reconciliations as reconciled, they did not balance to the actual ba...
Forum Discussion
Hi Liz_A,
That's a rough one, especially going back six months and untangling all those recs, that's a solid effort! A handy workaround here is to do a future-dated reconciliation. You can jump into Banking > Reconcile Accounts, pick the account, pop in a statement date like 32/12/9998, copy the calculated statement balance into the closing balance field, hit reconcile, then undo that reconciliation to help bring things back into line.
Regards,
Sai
Hi @Isaiah_C
I have been using MYOB for over 30 years and do bank and other accounts reconciliations every day so I know that it has nothing to do with future dated transactions. I just retested that option with transactions dated to 30/06/9999 and it is not future dated transactions. The Bank Feed has missed transactions and there is no option to somehow update the missing transactions. This seems to be a bug and I think it's unacceptable in a very expensive product.
Regards
Liz
Hi Liz_A,
Really appreciate you giving that a go (and for sticking with MYOB for 30+ years. That's seriously impressive!). Totally hear you on this one, especially if you're seeing clear gaps in the bank feeds. That's definitely not the experience we want you to have. At this point, the best next step is to get this properly checked on the backend, as the team can look at what's been sent through from the bank vs what's landed in your file. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They'll get you through to the right crew who can dig into the feed itself.
Regards,
Sai
