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SDuddy's avatar
SDuddy
Experienced User
2 days ago

Missing NAB bankfeeds 9th July

We are missing NAB bank feeds for one of our accounts from 9th July.  I think this might have been the day of the big Telstra outage.  It's very weird because the other account has downloaded, but the main transaction account will not.  Have tried in the web browser, have tried "get bank statements" in the desktop version, nothing happens.

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 days ago

    Hi SDuddy,

    That definitely sounds like a hassle. Since you’ve already tried this in the browser and from the desktop app with no change, this looks like it needs a closer check on the affected NAB feed in your file, so please reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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