Missing some bank feed transactions
Hi. My client's bank feed seems to regularly miss certain transactions. Usually medicare deposits that can be near the end of the month. This just seems strange. Is it a known thing?
Forum Discussion
ok but a only MYOB can delete bank feed transactions not the client?
Also are you saying that MYOB knows that not all transactions are being imported?
Hi ChrisS1,
Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.
Please let me know if you need further help.
Kind regards,
Sai
How would I know? Does MYOB now beleive all bank feeds are coming into bank accounts? Ill look for missing transactions in the future and not trust the MYOB data feeds (that is probably the solution).
Hi ChrisS1,
Thank you for the response. My apologies again for the inconvenience that it caused you. We are doing our best to resolve this permanently so our customers will not encounter the same problem in the future. But if you have any additional concerns, feel free to post in our Community Forum.
Please let me know if you need further help.
Kind regards,
Sai
