Forum Discussion

oakfarm's avatar
oakfarm
Contributing Cover User
5 months ago

NAB OSKO FAULT

I AM UABLE TO PAY OUT OF BUSINESS ACCOUNT DUE TO NAB OSKO FAULT - INTO THIRD WEEK NOW WITH NO HELP. CAN USE B PAY, WITHDRAW CASH AND USE THE EXPENSIVE CREDIT CARD 
Shella_A's avatar
Shella_A
MYOB Moderator

Hi oakfarm,

 

Thanks for your post.

 

My apologies for the late response. We regret to hear of the issues you're experiencing with the NAB OSKO service. We appreciate your patience with this. It seems there might be a system issue causing this problem. 

 

Here are a few steps you can take:

  • Contact NAB directly for support. You can reach them at RFI.Responses@nab.com.au for general support or Merchant.Chargebacks@nab.com.au for specific case queries. Their merchant support phone number is 1300 369-852.
  • If the issue persists, you may want to consider using an alternative payment method. For instance, you mentioned you can use BPAY. This could be a temporary solution while the issue with NAB OSKO is resolved.

Feel free to reply if you believe this issue is related to MYOB. We can investigate the issue and provide more specific guidance.

 

 

Kind regards,

Shella

Shella_A's avatar
Shella_A
MYOB Moderator
5 months ago

Hi oakfarm,

 

I hope this message finds you well today. I just wanted to follow up on whether you still require assistance when we’re not able to receive any response. If you encounter any further issues, please feel free to start a post again. We're always delighted to assist you further.

 

 

Kind regards,

Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    5 months ago

    Hi oakfarm,

     

    I hope this message finds you well today. We have recently asked for updates, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We’re always delighted to assist you further.

     

     

    Kind regards,

    Shella

    • oakfarm's avatar
      oakfarm
      Contributing Cover User
      5 months ago

      Fault is entirely with NAB Thankyou

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        5 months ago

        Hi oakfarm,

         

        Thanks for the update.

         

        My apologies for the late reply. I'm glad to hear that you've identified the source of the issue. We appreciate your patience with this. Please be informed that we will now be closing this thread.

         

        If you need any further assistance or have any more questions, please don't hesitate to reach out.

         

        Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

         

         

        Kind regards,

        Shella