Dear Experienced Users
Can I have help on explaining how a dozen December 2021 transactions can reappear in my bank feeds. Originally I thought it may have been our new employee but after checking the Journal Security Audit, it doesn't seem to be out of the ordinary. I've attached a snippet of what I'm seeing.
Look forward to your assistance soon. Cheers.
Hi q_man_snowflake,
Appreciate the detailed rundown, and screenshot! Using Check/Update Status refreshes the bank feed connection, so that’s likely why those older December 2021 transactions popped back into the Bank Feeds window. In AccountRight desktop, the quickest way to clean this up is to simply hide those old feed lines so they don’t get accidentally matched or allocated: Hiding bank feed transactions
If you’d rather not do it manually, we can also get team to perform a back-end delete over a specific date range. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Thanks Earl
I was reluctant to just hide them before getting an explanation. I've done refreshes in the past and this hasn't happened. I'm not sure why she went into Manage Bank Accounts as this is where I found the Check/Update Status and it asks you to sign in again?
thanks for getting back to me
