Hi SalterSurveying,
This issue can occur due to a few reasons, such as incorrect data entry. Double-check the payment entries in the sales register screen to ensure that they are correctly recorded, making sure that the payment details, such as the amount and date, are accurate. Additionally, in the reconcile accounts window, verify that the transactions are correctly matched, as sometimes transactions may appear as both a credit and a debit if they are not properly reconciled.
If the issue persists, please reach out to our support team for further assistance. You can contact them through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
I hope this helps!
Regards,
Earl
