Forum Discussion

mayfield's avatar
mayfield
Experienced User
2 years ago

prepare bank deposit - pays still staying in there

Hi, I use the prepare bank deposit feature - when I click for payments received, all is good - they disappear from here. However, all the old pay cheques don't disappear when I click them off, they ...
mayfield's avatar
mayfield
Experienced User

Hi,

 

this answer still doesn't help - I can select all of the pays, which then does the transaction, but then they don't disappear from here like the deposits do?   why is it different?

 

Please help.

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi mayfield 

 

My apologies I missed that the pay transactions are appearing in Prepare bank deposits window. Only funds received should be posted to the Undeposited funds account and appear in Prepare bank deposits. 

 

Can you confirm the following:

  1. Open one of the pay runs and check what account is listed under Pay from Account?
  2. Can you go to Setup > Linked Accounts > check what is listed under Bank Account for Undeposited Funds?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • mayfield's avatar
    mayfield
    Experienced User
    2 years ago

    Hi,

     

    1.   Holding Account

    2.   Holding Account

    • SamaraM's avatar
      SamaraM
      Former Staff
      2 years ago

      Hi mayfield 

       

      Thanks for confirming. The accounts being the same would be why you are seeing the pay runs in the Bank Deposit window. 

       

      The transactions that show in the prepare bank deposit will show any transactions coded to that Holding Account that has been linked. 

       

      For a more detailed explanation on how linked accounts work, please refer to our Support Article on the topic: What are linked accounts? 


      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • mayfield's avatar
        mayfield
        Experienced User
        2 years ago

        Hi,

         

        I've attached a copy of the payroll linked accounts, I'm not sure what is wrong with it.

        I need each pay to go into the Holding Account, and then when I do the PrePare Bank Deposit - I need it to come out of the Holding Account and be recoded as a lump sum in the main bank account.  It is doing this correctly at the moment.    

        So how do I do it differenty?

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