Problems reconciling

Hi leanneL, 

Thank you for posting your concern in the forum. 

I'm sorry to hear about your issue reconciling your accounts. Generally, this issue happens when you have transactions that have 3 decimal place values. May I ask for screenshots of your Reconcile Account screen and how you adjusted the $0.01? 

We look forward to your response.

Thanks,

Genreve

I will hopefully get a chance tomorrow to do the screenshots but I would just change an expense by .01c either way.

Just need to know how to correct it so I can submit files to my accountant.

Thanks

Leanne

Hi leanneL, 

Thank you for your response yesterday. I hope you are well today. 

You mentioned you will hopefully get a chance to do screenshots today regarding the issue. I am just following up on that. We will need to know how the transaction is recorded, how the adjustment is made, and how it looks in the Reconcile Accounts window for us to come up with a workaround. 

We look forward to your response. Let us know if you have the screenshots.

Thanks,

Genreve

Hi 

Things got a bit busy and I am still having the problem.

Below in the images you can see the balance is out by $6.11

I tick the entry for $6.11 but I am still out by .01c

Hi leanneL, 

Thanks for your response and the screenshots you've attached. 

In my understanding, there is a chance that the -$6.11 transactions are likely 3 decimal places but were just rounded off. May I get you to delete and re-enter the same $6.11 transaction to see if it refreshes the values? Also, feel free to send us a screenshot of the transaction if the issue persists after re-recording it. 

Let us know if you require any further assistance.

Thanks,
Genreve

Thank you for your Genreve,

Unfortuanely I know this isn't the transaction eith the issue as I have tried many different months and transactions.

Is there a way to find the transaction that has the extra decimal poitns?

Kind regards,

Leanne

Hi leanneL, 

We appreciate your response and the information you've given so far. Apologies for the delay.

To continue helping with this concern, I will send you a private message to collect more information regarding your file.

In the meantime, don't hesitate to create a new thread if you require any other help. 

Thanks,
Genreve