Forum Discussion

JRW's avatar
JRW
Experienced Cover User
2 years ago

Bank Feeds not working once file moved offline

We have several company files and I recently moved one offline so that I had space to shift a different one on-line.    I was of the understanding that Bank Feeds would still work offline (as long ...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi jrw 

 

Thank you so much for getting back to us and providing an update on the issue. And I am sorry to hear that the issue is still not resolved. 

 

As for this matter, Bank Feeds is a live service. Once you put your company file offline and you remove it from the cloud you cannot have access to the bank feeds. You will need to put your company file back online to be able to access the bank feeds.  

 

I hope this helps. If you need further assistance with this, please let me know. I'm happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

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