Forum Discussion

Macgregor's avatar
Macgregor
Contributing User
3 years ago
Solved

Enter General Journal entry

I am trying to post a General Journal entry, but its reading only mode. Can't do a general journal entry How do I fixed this please.
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Macgregor 


    It appears that your user access for this window has been restricted. Please go to File>>Switch Company File user>>Use Administrator user id and password associated with that. Once that is done, try entering the journal again. 

     

    If it does not work, you would need to check your access,  go to Setup>>User Access>>Select your User ID to determine your role(s). When that has been checked, you can go to the Manage Roles option (top left) to see if your role has been granted full access and not read-only access to that feature.

Macgregor's avatar
Macgregor
Contributing User

Good Afternoon

Thanks for the email.I am the administrator & have access to everything. When I am going to record a general journal entry, the window appears as read only. I have attached a photo of it to you.The other parts of the file are ok. Only general journal is  the problem.
 I have to provide February financial reports to management by yesterday. Since yesterday I have been trying to contact myob to resolve this issue.
 
Komal_S's avatar
Komal_S
MYOB Moderator
3 years ago

Hi Macgregor 


It appears that your user access for this window has been restricted. Please go to File>>Switch Company File user>>Use Administrator user id and password associated with that. Once that is done, try entering the journal again. 

 

If it does not work, you would need to check your access,  go to Setup>>User Access>>Select your User ID to determine your role(s). When that has been checked, you can go to the Manage Roles option (top left) to see if your role has been granted full access and not read-only access to that feature.

  • Macgregor's avatar
    Macgregor
    Contributing User
    3 years ago

    Thank you so much. It did work.