Forum Discussion

RobynTherese's avatar
RobynTherese
Contributing Cover User
18 days ago

Reconciled amounts for different account showing up in another account

Hi, suddenly 3 transactions from a previously reconciled Mastercard account are now showing up in our Cash/Cheque account as unreconciled.  When I click on the entries it shows the warning that these...
Earl_HD's avatar
Earl_HD
MYOB Moderator
18 days ago

Hi RobynTherese,

In this type of situation, we recommend reaching out to our back end support for assistance as they will check something on the back end. Make sure to reach out to them directly. You can reach them on Live Chat via our virtual assistant MOCA or by submitting a support case via My Account.

Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.