Hi Clare61,
Thanks for your post, and welcome to the MYOB Community Forum.
To correct the situation, you will need to go into the reference number field on the transaction, update the reference number on that field to be the required number before recording transaction. Since you are using AccountRight, you may need to complete the process multiple times to ensure the software picks up on the latest reference number sequence.
Sometimes you may need to jump to a number in the future sequence for this to pick up (i.e. If the last number in sequence was 100 the next number should be 101. If manually updating the number to this and recording it doesn’t make the next number 102, try jumping ahead to something like 120 and see if it picks up from here. While this is not ideal for a customer to skip numbers, we are using this process to work out where the numbering is stuck.
Feel free to post again anytime if you require further assistance.
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Best regards,
Doreen
