Setting Up Bank Feed for client

My client does not use MYOB at all.  I run Accountright for his business, and had BNZ bank feeds until the end of August.   When I tried the conversion, it never showed the process, as did my other BNZ clients.   I put it aside until now - I have reached out to MYOB re the problem over 2 weeks ago, no reply.

My question is, when I now go to set up a new bank feed, I go to the BNZ choice, then it wants my clients bank log in and password, which of course I do not have.   He lives very remotely out in a country block.  How does one resolve this issue as it says paper submissions are no longer accepted.     

Thanks for any assistance.