Forum Discussion

Jaglal's avatar
Jaglal
3 years ago

Some bank feeds transactions are missing

Hi, My bank feed transactions are missing only for a perticular day 23/02/2023. All other transactions are up to date. They are neither approved nor hidden. Kindly advise  
Jaglal's avatar
Jaglal
3 years ago

Hi Steven

Thanks for responding my quary.

 

I checked both approved and hidden transaction for this date. ( sorry the missing date is 22/02/2023) But nothing there.

 

However I can stil  see these missing transactions at MYOB "bank register". 

 

I attache

1. bank statement

2. MYOB screen shots

 

Please check

Steven_M's avatar
Steven_M
Former Staff
3 years ago

Hi Jaglal 

 

Thank you for confirming that information - I've also removed a screenshot from public view.

I've lodged a ticket with our internal bank feeds team to get those feeds and transactions investigated for you. They should be in contact with you via email with their findings. Do reach out if you haven't heard anything by mid-next week and I'll follow up for you.

  • Jaglal's avatar
    Jaglal
    3 years ago

    Hi Steven,

     

    Many thanks 

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