Forum Discussion

Contact1's avatar
Contact1
Contributing User
22 days ago

Super reversal / Bank rec

We had an employee who provided the incorrect super details which meant his super was sent deposited back to our bank 2 months in a row.

He then took almost 2 months to give the correct details so I was unable to reprocess his super.

Because of this, the reversal for the 2 months wasnt processed until the date we were paying the super amounts again.

The 2 reversals, plus the 2 bulk super payments (minus the incorrect staff) are now sitting in my rec but I cannot reconcile them..

We have made the payment since to have his super finalised but how do I fix the rec issue?

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    22 days ago

    Hi Contact1,

    This one is quite tricky. You'd need to match each reversal to the corresponding original super payment for the employee. This will clear both the original payment and the reversal from your reconciliation. For further assistance, I would recommend reaching out to our back end so they can also help you with this. 

    You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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