Hi LesaF,
Thanks for explaining your concern. It’s good to know you’ve already widened the date filters to cover the full month’s transactions.
There are a few things we can check, but the most likely reason your processed superannuation payments aren’t appearing as matching options in the bank feed is that they’ve already been marked as cleared or reconciled in the file. To check this, go to the Reconcile Accounts window and select the correct bank account. If the superannuation payments are ticked or marked as cleared, untick them. They should then reappear as available matching options in your bank feed.
The repeated reference number is worth noting, but the match should generally be based on the payment amount, date, and bank account used. Please also check the Pay from Account to confirm it’s the account the payment was actually made from. If the completed Pay Super transactions still don’t appear as matching options after you’ve unticked them in the Reconcile Accounts window, please contact our support team using one of the options on our Contact Us page. They can take a closer look and guide you through the steps to resolve this.
Cheers,
Princess
