Forum Discussion

Pobblebonk's avatar
Pobblebonk
Member
6 months ago

Transactions not matching in bank feed

Hoping someone can help please 🙏 Transactions from MYOB and another software are not matching in the bank feeds. For example an accs pble batch, a wages batch (both .aba files) and other transactio...
Pobblebonk's avatar
Pobblebonk
Member
6 months ago

Further to this, this is only happening in one bank account, we have several. The other bank accounts are matching normally. 

Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi Pobblebonk,

Thanks for sharing the details. I'm sorry to hear about your experience with our team. This can be quite tricky sometimes, Often a transaction won’t appear because it has already been reconciled. When you have a moment, could you check whether this transaction is marked as reconciled? You can also visit this help page for more information about: Reconciling your bank accounts


For more help, you can also reach out to our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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