Forum Discussion

nancyq's avatar
Experienced User
5 years ago

Matching a supplier refund bank transaction



does Bankfeed 100% all the time and for all kinds of transaction?


I am trying to record (New) a refund from a supplier,


Why it doesnt work.


Thank you

  • Hi nancyq 


    If those requirements have been met but the transaction is still not appearing in the Find and Match window we would need to grab screenshots of the following information to investigate further:

    • One of the Settle Supplier Returns and Debits transaction i.e. the transaction you are trying to match to
    • One of the relevant bank feed transaction
    • One of the transaction appearing in the Reconcile Accounts window
    • One of the Find and Match window showing no transaction listed

    With this information, we would be able to have a closer look at the transaction and see what is occurring with that transaction.

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  • Hi nancyq 


    A supplier refund is typically processed through the Purchases>>Purchase Register>>Returns and Debits>>Recieve a Refund option. By recording that refund through this method it will generate a Settle Returns and Debits transaction.


    From a bank feeds point of view, you would use the Find functionality and find that recorded Settle Returns and Debits transaction to match to that bank transaction.


    More information on supplier refund transactions can be found on Help Article: Supplier returns, debits, and refunds

    • nancyq's avatar
      Experienced User

      Thanks Steven.


      this is how i recorded the supplier refund.


      However i couldnt match it with bank feed through "Find"


      Can MYOB match 100% of the transaction? is there any exception?

      • Steven_M's avatar
        Former Staff

        Hi nancyq 


        Basically, to make a transaction appear so it can be matched in AccountRight there are 3 requirements that need to be met:

        • The transaction needs to be going to the bank account that you have setup as your bank feeds account. 
        • The transaction needs to have a similar date range and amount for that bank feed transaction.
        • Finally, the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. 

        I would recommend going to Banking>>Bank Register and ensure that you have the correct account and date of the transaction. If that transaction is listed correctly, does it appear in the Reconcile Accounts window for that account and date?