I followed the instructions and undone the recon. It's still doesn't show. All other payroll transactions show, just not 9/1/2024. Please note that the transaction we are looking for do exist as it can be found on the Find Transactions function and also in the payroll report Account Transactions report. ( Please note I had to upgrade from business lite to pro to get the Accounts Transaction function). It does show the transaction dated above in Accounts Transaction report as well. So it does exist. It's important to note that the transaction not appearing in the Recon window is generated by MYOB during the payroll process, it's not a manual entry. So speculating about wrong dates in the transaction is barking up the wrong tree. I can only conclude there is an issue with the software and therefore the internals of the software and the coding needs to be looked at. At this stage I'll just reconcile the transaction in the Bank Feed window without a Match.
Hi Rob799,
Thank you for the comprehensive response. I recommend submitting a support case through myaccount.myob.com. Alternatively, you can interact with our virtual assistant MOCA, accessible at the lower right-hand side of the screen in myaccount, or visit myob.com/support to engage with MOCA directly. If MOCA is unable to assist, our live chat team is available to seamlessly continue the support process.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
