May 2026 - I have tried all the options in this thread (that are available to me) and I am still having the same issue of transactions not appearing in recon. Transactions are matched, allocated correctly, dated correctly, and able to be found when the transactions are searched for.
Has anyone found a cause of this issue?
Hi SSDH,
Thanks for sharing an update. If the workaround you’ve tried includes doing a future-dated reconciliation and the missing transactions still don’t appear in the reconciliation window, it’s best to reach out to our team. They'll be able to check what seems to be happening. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
