Hi
go into the reconcile bank screen
are the transactions you are looking for ticked ? This mean they have been reconciled. If you untick them they can be seen again to be matched
when you set up the gl account for the new card did you make a new account number and link it to the new credit card or use the existing account code ? If you used the same account they will be allocated to that account
Hope this helps
Lisa
There are no transaction to see, I understand the process. They are not in hidden or in approved or in pending but they are showing in the bank register.
New card set up is with new account number. No linking. These transactions are not showing in either card new or old.
Any suggestions?
Hi
The bank feed for the new credit card needs to be linked to the new gl account code you set up for it.
In the bank feed screen in the top left hand side there is manage bank feeds - go into that and verify that the new credit card has been linked to the correct MYOB gl account
( screen shots 1 and 2 )
Regarding the entries you say are in the bank register but not matching in the bank feed, I suggested that you go into reconcile from bank feed (bottom left hand corner) and see whether the transaction and see if it is ticked in the reconcile accounts screen ( i believe you said they appeared in the bank register).
(screenshot 3 & 4)
To change the transactions that have been allocated to the incorrect credit card - I suggest that you go into the transaction and depending on the type change the credit card it is paid from. This is straightforward in a spend money/receive money transaction but a pay bill transaction will need the payment to be deleted and redone with the correct credit card selected
Hope that helps
Lisa
Bank feeds are already linked correctly.
These transaction are missing other than in the register.
I understand how to change what account it is paid from.
There is something wrong with myob, my accountant has stated this also. I have some help from another post reply, thanks for your time.
