Hi elizabethpoff,
It looks like you undid the reconciliation to December 2023 to fix it. The reconciliation closing balance includes the opening balance, previously reconciled transaction amounts, and the transactions marked in the reconcile accounts screen. It sounds like there might be some hidden transactions in the window. I recommend checking out the steps in this other thread—it might help resolve your issue.
If you're still out of balance after this, our virtual assistant, MOCA, is available on myob.com/support and myaccount.myob.com. MOCA can help with inquiries, and if it can't solve your problem, you'll be connected to our live chat team.
Let us know if you need any other help.
Thanks,
Genreve
