Hi Earl,
Thank you for your reply.
My issue is that the payment was already made from the bank account on April, and the supplier payments are correctly recorded with the payment date of April. The only error was that the original electronic payment was created under the wrong bank account.
As I have deleted the electronic payment from the wrong bank account, when I recreate it today, it does not appear in the April bank reconciliation. Could you please guide me on how to fix the April bank reconciliation?
Thank you.
Hi Sasikala1,
Thanks for clarifying what you are trying to do further.
I checked internally, and this should be a warning, not a block, so you should still be able to recreate the electronic payment using the original April date and the correct bank account.
If it still won’t let you continue, please reach out to our support team so they can take a closer look. You can do this through My Account or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi Genreve,
Thank you for your reply and for checking this for me.
I've attached a screenshot of what I'm seeing. When I enter the original Bank Processing Date (15/04/2026 ), I receive the message "The bank processing date may not be before your system date." Unfortunately, I’m unable to proceed after this.
Could you please let me know if there is anything else I could check, or whether you would recommend contacting MYOB Support to investigate this further?
Thank you very much for your help.
Sasikala
Hi Sasikala1,
Thanks for sharing the screenshot, super helpful!
What you’re seeing is a known issue with NZ electronic payments. Because the original Bank Processing Date you’re entering is now in the past, MYOB won’t let the payment be recreated using that same date. The current workaround is to recreate the electronic payment using today’s date or a future date instead.
Regards,
Earl
