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Sasikala1's avatar
Sasikala1
Member
9 days ago

Unable to recreate electronic payment with the original payment date

Hi,   While completing our April 2026 bank reconciliation, I discovered that an electronic payment had been processed from the wrong bank account.   I deleted the incorrect electronic payment bat...
Sasikala1's avatar
Sasikala1
Member
1 day ago

Hi Earl,

 

Thank you for your response.

 

I understand that I need to recreate the electronic payment using today's date or a future date.

if I made the payment today, is there a way to complete my April bank reconciliation, as the payment was originally made from the bank on 15/04/2026 Or would you recommend that I contact MYOB Support to resolve this? The matter is that I am stuck with my April bank reconciliation because of this transaction.

 

Thank you for your help.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 day ago

    Hi Sasikala1,

    Yes, please reach out to our team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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