Forum Discussion

ShazC1's avatar
ShazC1
2 years ago

Unknown transaction on visa bank feed - Plan Migration

Hi everyone In my visa bank feed I have two unknown transactions, a debit and credit (thus cancelling out the transaction).   The transactions do not appear on my bank statement.   Are these a M...
porterbros's avatar
porterbros
2 years ago

Hi Shaz,

Did you get to the bottom of this?

 

I have exactly the same on a credit card.

Plan migration CD and amount

Plan migration DB and amount

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi ShazC1, and porterbros,

    Thank you so much for your post and welcome to the Community Forum!

    My apologies for the late response. The details visible in bank feeds are typically what the bank provides us. Usually, this aligns with your statement, but there might be instances, especially with certain accounts or banks, where there could be discrepancies. For example, the bank might display the date when the transaction occurred on your statement but transmit the date when the transaction cleared through the bank feed.

    I've sent you a private message to gather more information that will help us resolves this issue.

    Looking forward to hearing from you soon!
    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.