Trying to load new card to pay supplier
Bank is to Wise 04-XXXX-XXXXXXX-XXX and is coming up with an error " The format of the Bank Account Number value is incorrect"
There is ANOTHER thread for this from 5 months ago
PLEASE UPDATE when fix will be forthcoming.
Creates governance issues for us to not be able to export and import bank payment file from MYOB for this customer.
Also tried to update card online - same error.
This in theory should be a VERY QUICK FIX on your end!
Hi nardinestokes,
Welcome to the Community Forum! Could you please try adding a zero to the prefix of the bank account number to make it three digits. For example, if the current number is two digits, like 30, add the zero to the front, making it 030, instead of at the end, which would result in 300.
If the issue persists, please try our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Regards,
Earl
Hi Earl_HD - yes tried this and no joy
Please see attached screenshot(s)
Note last 2 screenshots are from MYOB app online - same error and cannot save changes.
Hi nardinestokes,
Currently, we are aware of an issue where some customers cannot enter bank accounts beginning with "04" (04-xxxx-xxxxxx-xx). When they attempt to do so, they receive an error code stating "Bank Code entered is invalid." This issue is already under investigation, and our team is actively working on a fix. I've found your company file/serial number and marked your file as affected, so you'll be notified when this issue is resolved. For your reference, your case number is 02016535.
Regards,
Earl
Thank you.
I did reach out on the help thing yesterday - pretty disappointing that other people have raised this 5+ months ago and still no resolution.
