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nardinestokes's avatar
nardinestokes
Contributing User
2 months ago

URGENT HELP - 04 bank accounts not recognised.

Trying to load new card to pay supplier Bank is to Wise 04-XXXX-XXXXXXX-XXX and is coming up with an error " The format of the Bank Account Number value is incorrect" There is ANOTHER thread for th...
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nardinestokes's avatar
nardinestokes
Contributing User

Also tried to update card online - same error.
This in theory should be a VERY QUICK FIX on your end!

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi nardinestokes,

Welcome to the Community Forum! Could you please try adding a zero to the prefix of the bank account number to make it three digits. For example, if the current number is two digits, like 30, add the zero to the front, making it 030, instead of at the end, which would result in 300.
 

If the issue persists, please try our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Regards,
Earl

  • nardinestokes's avatar
    nardinestokes
    Contributing User
    2 months ago

    Hi Earl_HD - yes tried this and no joy

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