Also tried to update card online - same error.
This in theory should be a VERY QUICK FIX on your end!
Hi nardinestokes,
Welcome to the Community Forum! Could you please try adding a zero to the prefix of the bank account number to make it three digits. For example, if the current number is two digits, like 30, add the zero to the front, making it 030, instead of at the end, which would result in 300.
If the issue persists, please try our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Regards,
Earl
