The business subscription has been cancelled as at 30 April 26 in error by MYOB. It is paid every month by direct debit. I have been on hold for 5 hours today trying to get it reactivated. I cannot get any help! The business is a busy restaurant I have to pay wages and bills!! I was told I was being put through to a priority consultant who would answer straight away - that was 1:55 minutes ago. I NEED HELP!
We have had this problem for over 3 weeks now since the last update, calling every day, hold for hours and just get delay tactics and no feedback or response other than it is a known problem.
No support, no alternative, no answer. Unacceptable.
case number 03104195
I think I have worked out what has happened we had 2 venues wiht 2 ABN's Domanis and The Seaway Kiosk. There were 2 different SN's - it was a combined subscription. Once the Domanis venue was sold. The an access problem as that was the primary entity. A consultant did some kind of get around whne we had access issues at that time. During the 21 May 26 access upgrade: I believe the Domanis entitly has become active again and The Seaway Kiosk has been made inactive. Showing as Domanis when it is definately The Seaway Kiosk - PLEASE HELP ME!
I simply cannot believe it! The last 2:25 minute call just dropped out! I'm moving to XERO from 1 July 26
Hi Donna6124,
I understand this may be a little inconvenient, so I checked your case and can confirm that it has already been transferred to our Sales team. One of the team members will get in touch and assist you further as soon as they become available. Also, just a quick heads-up, for your security, we’re not allowed to keep sensitive information posted in the Forum. Because of that, I’ve edited your comment and removed the sensitive details. Thanks for your understanding.
Regards,
Sai
