URGENT help required!!
The business subscription has been cancelled as at 30 April 26 in error by MYOB. It is paid every month by direct debit. I have been on hold for 5 hours today trying to get it reactivated. I cannot...
Forum Discussion
Today is the beginning of day 8 without MYOB access! I just do not know what to say. All that is required is to reactive the file. I have asked, demanded, some kind of explanation - nothing meaningful. I have asked to be informed if there is a serious problem that cannot be rectified - no response to that question. From my own troubleshooting this was caused by a historical dual subscription "get around" that was performed on the file when the primary subscription was cancelled. After the 21 May 26 upgrade the long ago cancelled primary subscription has become active and the current live file has become inactive - read only. I sat on hold for 7 hours on Monday, all day on Facebook messenger Tuesday, Wednesday and Thursday and now Friday - this is the only place I received a response. I am sure my initial help requests were simply ignored - as the SN was showing as active! On Wed 27 May 26 I sent a detailed email to mailto:[email protected] with a threat to escalate this case to the Australian Financial Complaints Authority (AFCA) and Consumer Affairs for breach of service availability under Australian Consumer Law, if access was not restored within 24 hours - EOB yesterday - no response the the email no access. I will be following up that threat today. WHY CAN'T SOMEONE COME UP WITH A SOLUTION? OR IN THE LEAST TELL THE TRUTH OF THE PROBLEM. THIS BUSINESS OPERATES 7 DAYS A WEEK - THIS ADDED STRESS IS MORE THAN UNACCEPTABLE.
Hi Donna6124,
We can appreciate how difficult this situation has become for you and apologise for the length of time it's taking to resolve. We have 2 cases under review for you and both have been escalated to an internal technical team and Customer Resolutions. We know you're seeking clarity around the situation and the steps being taken to resolve it. We've reached out to both teams for another update for you. We'll comeback to you in Meta once the update comes through.
Cheers,
Doreen
