I am trying to do a backup for a MYOB file but keep getting the error "The connection to the server was lost. Please check the server is on and connected to the network". Our team has tried from different locations with different MYOB files and are all receiving the same message. Anyone else getting this issue?
Hi markeetannd01,
Thanks for your post, and welcome to the Community Forum! This error typically arises when The AccountRight server service, a Windows service integrated with AccountRight, encounters issues. AccountRight relies on this service to access your company file data. Problems may arise if the service is absent, malfunctioning, or if there's a port conflict.
To resolve this issue, you'll need to reinstall the AccountRight Server Edition on your server. Refer to this help page for step-by-step instructions on how to proceed with the reinstallation: To reinstall AccountRight Server Edition
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi,
I'm having the same issue. I reinstalled the AccountRight and no difference. It is just one particular file that is having this issue.
It says: "The connection to the server was lost. Please check the server is on and connected to the network"
Once you click "Close", it then says: Your backup has completed successfully and the company file is ready to use. - Except when I check the backup folder, there is nothing there.
Hi Accounts-n-Pays,
Thank you for the post. Please refer to this article Error: "Unable to open company file, for detailed information and instructions on how to troubleshoot this error.
Regards,
Sai
Hi Sai,
This response has nothing to do with the error I'm getting. The error I was getting was it was saying:
"The connection to the server was lost. Please check the server is on and connected to the network"
Once you click "Close", it then says: Your backup has completed successfully and the company file is ready to use. - Except when I check the backup folder, there is nothing there.
What you've referred me to is:
Neither helps with my problem.
Hi Accounts-n-Pays,
Due to variations in internet connections, the "connection error" message can sometimes be displayed even when the company file has been restored successfully. See this link that will help you fix the error message. If you're still getting an error message, its best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.
Regards,
Shella
