Forum Discussion

markeetannd01's avatar
3 months ago

Backup - Server connection error

I am trying to do a backup for a MYOB file but keep getting the error "The connection to the server was lost. Please check the server is on and connected to the network". Our team has tried from different locations with different MYOB files and are all receiving the same message. Anyone else getting this issue? 

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi markeetannd01,

    Thanks for your post, and welcome to the Community Forum! This error typically arises when The AccountRight server service, a Windows service integrated with AccountRight, encounters issues. AccountRight relies on this service to access your company file data. Problems may arise if the service is absent, malfunctioning, or if there's a port conflict.
     

    To resolve this issue, you'll need to reinstall the AccountRight Server Edition on your server. Refer to this help page for step-by-step instructions on how to proceed with the reinstallation: To reinstall AccountRight Server Edition

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

  • Accounts-n-Pays's avatar
    Accounts-n-Pays
    Contributing Cover User

    Hi,

    I'm having the same issue.  I reinstalled the AccountRight and no difference.  It is just one particular file that is having this issue.

    It says: "The connection to the server was lost. Please check the server is on and connected to the network"

     

    Once you click "Close", it then says: Your backup has completed successfully and the company file is ready to use. - Except when I check the backup folder, there is nothing there.