Backup - Server connection error
I am trying to do a backup for a MYOB file but keep getting the error "The connection to the server was lost. Please check the server is on and connected to the network". Our team has tried from diff...
Forum Discussion
Hi Accounts-n-Pays,
Thank you for the post. Please refer to this article Error: "Unable to open company file, for detailed information and instructions on how to troubleshoot this error.
Regards,
Sai
Hi Sai,
This response has nothing to do with the error I'm getting. The error I was getting was it was saying:
"The connection to the server was lost. Please check the server is on and connected to the network"
Once you click "Close", it then says: Your backup has completed successfully and the company file is ready to use. - Except when I check the backup folder, there is nothing there.
What you've referred me to is:
- "The company file is not registered to the AccountRight Live account that you are currently logged in to."
- "Unable to perform this action"
Neither helps with my problem.
Hi Accounts-n-Pays,
Due to variations in internet connections, the "connection error" message can sometimes be displayed even when the company file has been restored successfully. See this link that will help you fix the error message. If you're still getting an error message, its best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.
Regards,
Shella
