Cloud MYOB file slow - purging of Data
Good Afternoon All Our MYOB in the cloud is running particularly slow, especially when doing transaction reports, or say Summary BAS report for example. I think I need to purge data, to free ...
Forum Discussion
Thank you Gavin we will explore this option and contact MYOX to see what the costs are of purging the old data.
Hi LDOG - did you end up getting your file purged by MYOX Services? We are looking to do the same thing but I cant find any information about the company
HI Sinclair
We didn't as MYOX wouldn't provide a cost unless we gave them a backup of our data which management weren't so keen on.
Our IT department are looking at creating another MYOB file which we can keep for historical purposes and then reducing the live MYOB file which we are utilising - not sure how they are going about the reducing part given that purging isn't an option.
The person we were speaking with was Paul Wylde email address was admin@myoxservices.com.au
Good Luck....
Hi LDOG
Just thought I would mention, MYOX Services are connected with FGH Tables - see very bottom of MYOX Services web page. FGHTables have a File Utility which has some tools allowing you to analyse and fix some errors in an AR2025 file while it is offline, such as from a restored backup. One of the tools is Purge - this shows you what can be purged year by year, number of transactions, size after purge etc. MYOX Services should be able to give you a quote based on a screenshot of the Purge screen.
If you did decide to proceed with a purge you would need to supply your file. They have a privacy/confidentiality policy on the website. FGH Tables has been handling confidential client files for approx 15 years now and I am not aware of any security breaches etc. They delete all client files after 2-3 weeks.Regards
Gavin
Thanks Gavin - appreciate your input. I will pass this onto our IT person
Hi LDOG
Thanks for sharing your experience with us. I have the same issue and keep creating a new MYOB file every 4 years. However, I need to pay for both a new MYOB licence fee (for the new file) and an old licence fee for the old file until the final 4th quarter BAS and tax return are lodged, which takes 4 months. Another issue is after the old licence was cancelled, I cannot open the old files anymore. Do you have the same issues?
Mary
Hi Mary008 , LDOG , FYI I have referred a number of clients over many years to FGHTables.com.au, who provide a comparable service, which has always been highly professional, and good value. You might wish to consider this option.
Any AR desktop file you submit for purging can be retained by you and restored to your local library (read-only). This means you always have full data retention at no extra cost (as I understand it, under current license conditions). The cost to purge varies according to how much data is required to be purged, and a quote is provided based on a supplied backup.
