desktop vs online
When I log into the online version of MYOB, nothing has synced with my desktop since 07 July! I generally use the desktop but needed to log in and use the cloud version. But I could not since it wa...
Forum Discussion
Hi dyann
It sounds like you're facing a sync issue between the desktop and online versions of MYOB. Here’s how you can resolve it:
- Clear the Cache:
Old data in the cache might cause discrepancies. Clear both your AccountRight cache and browser cache to refresh the data.- For AccountRight (desktop): Follow these steps to clear the cache.
- For your Browser: Clear the browser cache via your browser settings.
- Check for Updates: Ensure that both your desktop software and online version are updated to the latest versions.
- Verify Your Internet Connection: Make sure your internet connection is stable while saving or syncing data.
You can also visit this post for additional insights.
Regards,
Earl
Hi Earl
Thanks for that
Would you please advise the sets for clearing the AccountRight Cache as you stated in your email to follow these steps but never listed them. I can follow older queries to how to do this but wish to ensure the commands have not changed in 6 years.
Regards
Hi dyann
The post that Earl_HD linked in his article has a link to the cache clearing instructions They are a little out of date in that the location is now:
C:\Users\<usename>\AppData\Local\MYOB\AccountRight\Current\Cache
FYI - syncing between local and online files ceased in 2020. Nowadays the file can only exist in one location, and can then be moved from online to offline by backup and restoring. Whether you access an online file via the desktop application or the browser, you should see the same thing as you are accessing the same file. However as Earl noted, sometimes use of cached files does lead to display issues.
Regards
Gavin
Hi Earl
One further query
I update whenever prompted so surely both desktop and online would both be updated at this time?
Regards
