I have recently had a SYSTEM user ID entry created impacting our debit card feed. It has duplicated around 150 entries back into 2024 with the impact that the bank account, expense accounts and GST accounts all have duplicates and are incorrect. I have contacted MYOB with limited feedback/success. This event happened on the 18/05/2026.
Hi rroberts,
Thanks for following up. I can understand why this has been frustrating, especially with it holding up your year end.
We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
Regards,
Earl
Thanks Earl - this has already been done a while back but there seems to be nothing coming from MYOB in terms of solution and this whole process is holding up my year end so I am seeking a solution to fix myself.
Hi rroberts,
That definitely sounds like a hassle. If these are old bank feed entries reappearing, this is usually something our support team needs to investigate directly rather than something that can be safely fixed in the file manually. In similar cases, duplicate old bank feed entries have needed further investigation, and they can’t always simply be deleted without first checking how those transactions are connected in the file.
The best next step would be to contact support and have the following ready:
your serial number
company file name or company file ID
screenshots showing the duplicate entries
the affected date range
a copy of the bank statement for those dates
You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
