Forum Discussion

rroberts's avatar
rroberts
Experienced User
8 days ago

Duplication of old bank feed

I have recently had a SYSTEM user ID entry created impacting our debit card feed. It has duplicated around 150 entries back into 2024 with the impact that the bank account, expense accounts and GST a...
rroberts's avatar
rroberts
Experienced User
7 days ago

Thanks Earl - this has already been done a while back but there seems to be nothing coming from MYOB in terms of solution and this whole process is holding up my year end so I am seeking a  solution to fix myself.

Earl_HD's avatar
Earl_HD
MYOB Moderator
6 days ago

Hi rroberts,
 

Thanks for following up. I can understand why this has been frustrating, especially with it holding up your year end.

We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.

Regards,
Earl

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